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As part of our practice we ask our patients to:

Treat all our practice staff with respect and courtesy. Please refrain from rude, violent or abusive behaviour.
Make more than one appointment if more than one person is to be seen.
Be prepared to make further appointments if you have complications/further problems.
Be patient if appointment times are running late. It might be you who needs the extra time on another occasion.
Ask for home visits only if the illness prevents you attending the surgery.
To let us know your change of address and phone numbers. This is essential in order for us to prevent delays in contact.
Your doctor may not be personally available due to circumstances beyond our control but fully qualified doctors will still be available.
To attend all appointments at the surgery or hospitals or other NHS services – patients who persist in failing to attend appointments will be removed from our list.
To attend the surgery for Health Checks when we ask you, in relation to your health.

The data held in your medical records is shared with other healthcare professionals for the purposes of your care. It is also shared with other organisations to support health, care planning & research. If you do not want your personally identifiable patient data to be shared outside of NHS, you can opt-out by either picking up a form in the reception or clicking on this link

Please Click Here To View Our Leaflet

AbbaMoor Surgery

DR A JABBAR & Dr P SUNTHARAMOORTHY

How we use your medical records

Important information for patients

• This practice handles medical records in-line with laws on data protection and confidentiality.

• We share medical records with those who are involved in providing you with care and treatment.

• In some circumstances we will also share medical records for medical research, for example, to find out more about why people get ill.

• We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.

• You have the right to be given a copy of your medical record.

• You have the right to object to your medical records being shared with those who provide you with care.

• You have the right to object to your information being used for medical research and to plan health services.

• You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

• For more information visit our website www.abbamoorsurgery.co.uk

Complaints
We treat complaints very seriously. All complaints will be fully investigated and responded to as soon as possible. For more information on our complaints procedure please ask for a copy of our complaints leaflet from the reception.

Suggestions
We welcome any suggestions for improvements to our services and all suggestions shall be seriously considered.